Terms & Conditions

  1. All bookings made through the ‘SETMORE’ booking system, social media, in person or through email enquiry are bound to the same Terms and Conditions
  2. VOICE CARE CENTRE reserves the right to refuse further treatment of a client if any practitioner should feel threatened or unsafe.
  3. Any appointment cancelled within 48 hours of the time of commencement incurs the full fee of the appointment.
  4. There are no refunds available. However, credit notes will be given for the full amount paid, and a reschedule of the appointment can occur within 6 months of the booked date. If you are within 48 hours of the appointment time, this does not apply as rent for the two central London locations is paid for in advance. If a reschedule needs to be arranged within 48 hours, the full fee is still liable even with illness.
  5. It is not the fault of  VOICE CARE CENTRE if a mutual time cannot be rescheduled.
  6. VOICE CARE CENTRE is not responsible for change in timbre, tone or quality of the voice as that is part of the Vocal Massage experience. If an undesired change is felt, the client should let the practitioner know straight away in the clinic room.
  7. You will fill out a clinical assessment form at the start of your process. It is the client’s sole responsibility to inform of any major medical changes should the appointments be spread over a 6 month period.
  8. Anything said in the clinic is non-medical advice. It is the sole responsibility of the client to follow up a ‘red flag’ with a qualified medical doctor.
  9. If a clinician is faced with a red flag, treatment will be refused.
  10. The clinic is fully insured by Westminster Indemnity with up to £5million in medical malpractice. We are insured for the following: Vocal Coaching, Speech Training, Raynor Massage, Manipulative Therapy, Massage Therapy and Myofascial Release.
  11. The booking system adjusts to the timezone you are currently in. Please ensure that the booking is made in UK time and not another time zone. If your booking exists for a time that cannot be accommodated, there will be no refund or reschedule available.
  12. If a practitioner is ill, and cannot attend the session, you will be emailed and a rescheduled appointment will be put in place.