Terms & conditions

  1. All bookings made through the ‘Cliniko’ booking system, social media, in person or through email enquiry are bound to the same Terms and Conditions
  2. Voice Care Centre reserves the right to refuse further treatment of a client if any practitioner should feel threatened or unsafe. This is including but not limited to; violence, physical inappropriateness, harassment.
  3. Any appointment cancelled or rescheduled within 48 hours of the time of commencement incurs the full fee of the appointment.
  4. There are no refunds available. However, credit notes will be given for the full amount paid, and a reschedule of the appointment can occur within 6 months of the booked date. If you are within 48 hours of the appointment time, this does not apply. If a reschedule needs to be arranged within 48 hours, the full fee is still liable even with illness.
  5. It is not the fault of  Voice Care Centre if a mutual time cannot be rescheduled for an unattended or cancelled appointment.
  6. Voice Care Centre is not responsible for change in timbre, tone or quality of the voice as that is part of the Vocal Massage experience. If an undesired change is felt, the client should let the practitioner know straight away in the clinic room.
  7. You will fill out a clinical assessment form at the start of your process. It is the client’s sole responsibility to inform of any major medical changes should the appointments be spread over a 6 month period.
  8. Anything said in the clinic is non-medical advice, unless it is given by a medical professional. It is the sole responsibility of the client to follow up a ‘red flag’ with a qualified medical doctor.
  9. If a clinician is faced with a red flag, treatment may be refused and a referral made.
  10. The clinic is fully insured by BGi.UK with up to £5million in medical malpractice. We are insured for the following: Manual Therapy, Medical Acupuncture, Osteopathy, Speech and Language therapy.
  11. The booking system adjusts to the timezone you are currently in. Please ensure that the booking is made in UK time and not another time zone. If your booking exists for a time that cannot be accommodated, there will be no refund or reschedule available.
  12. If a practitioner is ill, and cannot attend the session, you will be emailed and a rescheduled appointment will be put in place.

VOICE CARE CENTRE, COVID- 19 Risk Assessment

Carried out by Ronan Radin on 13/07/2020
Updated by Stephen King on 01/01/2022

Whilst the government said that businesses with fewer than 5 employees do not have to have a written risk assessment, below is an assessment of coronavirus transmission risks for VOICE CARE CENTRE taken before opening.

0- No Risk
1- Low Risk
2- Medium Risk
3- High Risk

Hazard- Door handles/surfaces

Risk before action – 2

Who is at risk at how: Clients and Therapists may contract Coronavirus by touching contaminated surfaces.

In order to prevent/reduce this risk: Hand sanitiser is provided at the front door of 58 Broadwick Street as well as in the treatment room. Clarendon provides a cleaning service where all shared surfaces, including doors and door handles are disinfected regularly. The treatment room is now disinfected thoroughly between each client by the massage therapist. All towels and blankets are removed from the room to be washed. Water and tea is no longer provided. There is now a 15 minute ‘clean up’ time after each client in order to disinfect and clean the room.

Risk after action taken – 0-1


Hazard – Shared spaces

Risk before action – 2

Who is at risk at how: Clients may contract coronavirus in shared spaces as it is harder to adhere to social distancing guidelines.

In order to prevent/reduce this risk: There is now an entry procedure that will be emailed to each client along with their confirmation – these procedures will give a set arrival time where the therapist will meet the client at the door to lead them to the room, as well as providing sanitizer and potential temperature checks. The waiting room is currently closed to minimise the shared spaces used by clients. There is a 15 minute gap between each appointment to minimise the amount of people in the building/ help control social distancing.

Risk after action taken – 0-1

Hazard – Skin to Skin contact

Risk before action – 2

Who is at risk at how: There is a risk to both the client and the therapist of being contaminated and contracting coronavirus.

In order to prevent/reduce this risk: The therapist will use hand sanitizer frequently as well as washing their hands for at least 30 seconds before and after each treatment. Clients are encouraged to use hand sanitizer which is available in every room and area of the building. Therapists and clients are encouraged to change and shower when returning to their homes in order to minimise any further contamination

Risk after action taken – 0-1

Other Risks

Commuting Risk- 1

As it is now required by law to wear a face covering on public transport, the risks of contracting the virus when commuting are low. In order to minimise the use of public transport/risk, London Raynor Massage will have a phased return to work. At the moment, massage will only take place one day a week- this will increase over time to meet any potential demand and hopefully coincide with lower transmission rates across the city.

The risks for both clients and the massage therapist will be continuously assessed as and when new guidance and information is released by the UK Government.