Terms & Conditions

  1. All bookings made through the ‘SETMORE’ booking system, social media, in person or through email enquiry are bound to the same Terms and Conditions
  2. Voice Care Centre reserves the right to refuse further treatment of a client if any practitioner should feel threatened or unsafe.
  3. Any appointment cancelled within 48 hours of the time of commencement incurs the full fee of the appointment.
  4. There are no refunds available. However, credit notes will be given for the full amount paid, and a reschedule of the appointment can occur within 6 months of the booked date. If you are within 48 hours of the appointment time, this does not apply as rent for the two central London locations is paid for in advance. If a reschedule needs to be arranged within 48 hours, the full fee is still liable even with illness.
  5. It is not the fault of  Voice Care Centre if a mutual time cannot be rescheduled.
  6. Voice Care Centre is not responsible for change in timbre, tone or quality of the voice as that is part of the Vocal Massage experience. If an undesired change is felt, the client should let the practitioner know straight away in the clinic room.
  7. You will fill out a clinical assessment form at the start of your process. It is the client’s sole responsibility to inform of any major medical changes should the appointments be spread over a 6 month period.
  8. Anything said in the clinic is non-medical advice. It is the sole responsibility of the client to follow up a ‘red flag’ with a qualified medical doctor.
  9. If a clinician is faced with a red flag, treatment will be refused.
  10. The clinic is fully insured by Westminster Indemnity with up to £5million in medical malpractice. We are insured for the following: Vocal Coaching, Speech Training, Raynor Massage, Manipulative Therapy, Massage Therapy and Myofascial Release.
  11. The booking system adjusts to the timezone you are currently in. Please ensure that the booking is made in UK time and not another time zone. If your booking exists for a time that cannot be accommodated, there will be no refund or reschedule available.
  12. If a practitioner is ill, and cannot attend the session, you will be emailed and a rescheduled appointment will be put in place.


PPE is not contentious, the scientific community agree on wearing masks and face guards, aprons, disinfecting surfaces between clients, however not all of the community agree on the use of gloves. Soap and water wins the day, washing hands is not only felt to be more effective by clients, but the data suggests it is more effective.

Briefly: Very careful infection control is needed with a phased return which could see the VOICE CARE CENTRE starting with one morning a week. Clinics who offer varied service like ours such as; massage, STT and physio will be using the same PPE for all practitioners as above. In common with many massage practitioners we feel the Professional Bodies have not been supportive, nor given good clear guidance overall, leaving the Chair/ directors of the Clinics addressing the pandemic themselves. This raises the point that insurers have not given cover for business interruption (inferred they maybe should) as our government did not mandate it.

The community tend to agree that face to face sessions cannot be replaced ,however virtual consultations will be the way forward and triage from there for IN-PERSON or AT HOME appointment. Most of the guidelines presume re-opening would not be until July, and be phased return.

Who knows…. One step at a time!

Finally, the FHT have just this week (11th MAY 2020) released guidelines for returning to working as Massage Therapists:

Micro droplet transmission by talking video (graphic, but convincing):


The NATS summary on COVID guidance:


David Young is a laryngologist and singer.

“Singing is one of the most aerosol generating activities a person can do. While I haven’t yet seen a study that measures this specifically in singing, there are multiple papers measuring it in speech which at the laryngeal level is nearly identical.  We even have data showing that louder speech creates even more aerosols, so extrapolating along this continuum we can safely predict that singing would create a similar amount and perhaps even more. It’s not so much air flow that’s the issue; is the combination of air flow with vibration and the overall duration of each. Think of the vocal folds like a nebuliser – many of those function by putting liquid through a vibrating mesh which then nebulises it; the vocal folds do the same thing with your own saliva and secretions.

In a group setting, singing – good singing – also comes with good breathing that draws everyone’s aerosolised particles deep into the lungs. As such, the rate of transmission for the clusters surrounding singing rehearsals rivals even that of airway procedures in a hospital.

Furthermore, we are beginning to see a pattern in the evidence that suggests there is a correlation between the viral load and location of exposure and the subsequent severity of your disease. Group singing endeavours seem to have rates of intubation and death that far exceed the overall rates for this disease.”